Frequently Asked Question
Is your feedback positive or negative?
Positive Feedback: We really work hard to provide you with good quality healthcare services and we are human too. If you are happy with our services then please do tell us and tell others too.
Negative Feedback: If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.
How to complain
Although we always try to offer our patients the best care, despite the increasingly heavy demands made of us, we accept that there may be times when you have comments or complaints to make.
If you are unhappy about any aspect of our service or have constructive suggestions for improvement then please contact our practice business manager. We would ask that you let us know of any problems as soon as possible. We hope that most problems can be sorted out easily and quickly, preferably at the time they occur. Information is obtainable from reception.
If you feel you cannot raise your complaint with us, you can contact PALS, Adams Hill Centre,190 Adams Hill,Bartley Green,Birmingham.B32 3PJ. If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.org Write: Millbank Tower, Millbank, London SW1P 4QP.
NHS Complaints. members of the public, patients and their representatives can also contact NHS England. Customer contact centre, NHS England, PO Box 16738, Redditch B97 9PT telephone:0330 311 22 33 email: email@example.com. British Sign Language (BSL): if you use BSL, you can talk to NHS England via a video call to a BSL interpreter. Visit NHS England’s BSL Service NHS England opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they open at the later time of 9.30am.